Old Greenwich, CT, USA, July 16, 2020 -- Speakeasy AI, a provider of conversational AI solutions across self-service and live agent care, announced that customer experience and contact center strategy expert, Julia Carroll, will join the company’s Advisory Board to provide strategic guidance, market counsel and solution recommendations to help accelerate the company’s next phase of growth. Ms. Carroll will begin functioning as a member of the Advisory Board beginning immediately.
"Julia’s background reimagining the customer experience for some of the largest global brands as both a strategist and practitioner is impressive," said CEO Frank Schneider, "we’re thrilled to add her voice and experience to our advisory board team to help usher in a new period of high velocity growth."
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Julia is the former VP of Digital Transformation at Sutherland and the SVP of Contact Center Strategy and eCommerce at Bank of America. In her role at Sutherland, Julia worked with many cross-industry brands to create solutions for global digital servicing and process transformation to enable best in class CX. In her roles at Bank of America, Julia co-led the Executive Task Force on chat and secure messaging as well as managed service optimization for a contact center portfolio. She is a recognized industry expert in digital transformation, contact center strategy, and customer experience who has practitioner and strategist expertise across technology and labor within some of the largest contact centers in the world.
"I firmly believe AI is critical to the development and improvement of customer experience and employee journeys across all environments," said Julia Carroll, "I am honored and excited to be invited to collaborate with Frank and the Speakeasy team."
Posted by Veronica Silva Cusi, news correspondent
About Speakeasy AI:
Our mission is to make it easier for businesses to understand and respond to their customers' needs in voice with AI. We accomplish this mission by using the world's first and only Speech-to-Intent™ solution. Combined with our end-to-end reporting, our solution provides real-time insights into understanding customers' intents, needs and outcomes. And since an AI platform is only as good as its improvement cycle, we enable rapid updates to ensure wins are delivered on the day you launch.
Published: Friday, July 17, 2020