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News : Carlos Zapatero Joins Working Solutions
Plano, TX, USA, April 22, 2015 -- Carlos Zapatero joins Working Solutions as senior vice president of development for business process outsourcing (BPO).
A native of Lima, Peru, who grew up in Texas, Zapatero's expertise in Hispanic markets complements Working Solutions' multicultural BPO services and initiatives, which support customers in more than 30 languages.
Before joining Working Solutions, Zapatero served as president of Granada Corporation, which focused on the Hispanic market. There, he oversaw corporate strategy and business development for this specialized customer service, work-from-home provider.
Previously, he worked as senior vice president of sales at Teleperformance Group, a customer support outsourcer. Zapatero was instrumental in expanding the company's Hispanic nearshore market growth.
Prior to that work, Zapatero was an early employee and executive at Hispanic Teleservices Corporation, a provider of Hispanic nearshore customer service solutions.
Posted by Veronica Silva Cusi, news correspondent
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About Working Solutions:
With 20 years of success, Working Solutions is a provider of home-based contact center solutions. The company’s on-demand workforce includes sales, customer service and technical experts—with 110,000+ agents registered nationwide. They deliver fast-flex business process outsourcing (BPO) services for clients and their customers across diverse industries, such as healthcare, retail, travel and hospitality.
Published: Thursday, April 23, 2015