Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
90
MEMBER
Ashwin Raj
General Manager
20
MEMBER
Jon Arnett
SVP Global Sales
47
EXECUTIVE MEMBER
Aprialdi Hendryana
Assistant Vice President
245

News : Spectrum Adding 400 Jobs and Opening New Spectrum Mobile Call Center in Amherst

#contactcenterworld

Amherst, NY, USA, June 28, 2023 – Spectrum announced the opening of a new Spectrum Mobile™ customer service call center in Amherst, which will create 400 new local customer service positions.

The new 88,000-square-foot call center is located at 3920 Main St. in Amherst. Representatives provide comprehensive technical support to Spectrum Mobile customers from throughout the company’s 41-state service area, ranging from new device activation to answering customer questions about mobile features. Interested candidates can apply for these new Spectrum Mobile call center roles at Spectrum’s Careers site. Spectrum’s customer service call center in Cheektowaga’s Appletree Business Park will continue its focus on support for Spectrum TV(R).

"In addition to the speed and savings delivered by Spectrum Mobile, we are committed to providing an exceptional customer experience through in-house, on-shore customer service operations such as our new center here in Amherst," said Greg McMichael, Senior Vice President, Customer Service at Charter Communications, Inc., which operates the Spectrum brand of connectivity products and services. "We are expanding on our decades-long presence in Western New York, as the Buffalo area offers an outstanding pool of talented and hard-working individuals eager to build a great career at Spectrum."

The Amherst facility boasts impressive amenities that promote a comfortable work environment, including large, programmable sit/stand workstations designed to facilitate optimum support and productivity. Expansive lunchroom and break areas provide natural light to support a positive atmosphere for employees to recharge and maintain focus throughout the workday. The new center joins the company’s four other Mobile Repair and Activation sites in Austin, Texas; Garfield Heights, Ohio; Kansas City, Missouri; and St. Petersburg, Florida.

"We are thrilled to welcome new business to the Town of Amherst — especially this one," said Town of Amherst Director of Economic Development Angela Rossi. "Not only will Spectrum’s investment in our community bring 400 new jobs and contribute to the growth of our local economy, but these are the kind of jobs that have a meaningful impact on working families and young people who are starting out their careers. We are grateful to Spectrum for recognizing that Amherst is open for business and look forward to successful future together."
Minimum Starting Wage of $20 an Hour, Plus Robust Benefits

In addition to a $20 minimum starting wage, Spectrum employees receive comprehensive health benefits, and for 10 consecutive years, the company has absorbed the full annual cost increase of medical, dental and vision coverage. The company also offers employees a market-leading retirement plan, with a 401(k) that matches the first 6% of employee contributions, plus a Retirement Accumulation Plan with an additional
3% company contribution, bringing the total company contribution to a potential 9%.

Spectrum employees can also receive up to $10,000 per year in education assistance, as well as complimentary and discounted pricing on Spectrum services.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://corporate.charter.com


About Spectrum:
Company LogoCharter Communications, Inc. (NASDAQ:CHTR) is a broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the Company offers a full range of residential and business services including Spectrum Internet®, TV, Mobile and Voice.
Company RSS Feed   Company Facebook   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Thursday, June 29, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 26747 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =