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News : Spectrum to Add 929 Jobs at El Paso Call Centers, City Report Shows

#contactcenterworld

El Paso, TX, USA, June, 2021 -- Charter Communications, which operates Spectrum Internet, Cable TV, and Phone Service, plans to add 929 new jobs at two El Paso call centers, according to city of El Paso information.

According to a pending economic development agreement with the city, the jobs are to pay an average of $20.40 per hour at two East Side call centers.

City Council is scheduled to vote Monday on approving the agreement with Charter, based in Connecticut.

The Borderplex Alliance, the El Paso area economic development organization, and city and county officials are scheduled to make a jobs announcement at a noon press conference Monday.

The jobs are to be added over two years at call centersat 8460 Gran Vista Drive and 11950 Don Haskins Drive in East El Paso. 

The city is to provide $309,168 in tax rebates and other incentives to the company for the expansion.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.elpasotimes.com


About Spectrum:
Company LogoCharter Communications, Inc. (NASDAQ:CHTR) is a broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the Company offers a full range of residential and business services including Spectrum Internet®, TV, Mobile and Voice.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, June 23, 2021

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2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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