News : Speech Analytics Provider VoiceBase Announces Amazon Connect Integration
San Francisco, CA, USA, Nov. 29, 2017 -- Today, VoiceBase, a provider of speech analytics for the cloud and a member of the Amazon Web Services (AWS) Partner Network (APN), announced an integration for Amazon Connect customers. The VoiceBase integration is designed to ingest call recordings from Amazon Connect, transcribe and analyze the content and publish the results on AWS. This integration makes it easy for Amazon Connect users to surface valuable insights from calls and make better decisions using data from their contact center. VoiceBase was one of the initial APN Partners to support Amazon Connect to deliver advanced speech analytics to a growing cloud contact center customer base.
The VoiceBase API provides a powerful suite of features that starts with machine transcription and includes keyword and phrase spotting, PCI redaction, instant custom vocabulary and predictive insights. Predictive Insights was a product born from years of data science research and the idea of combining artificial intelligence and spoken information to detect complex events and future customer behavior in sales and service calls. With this integration, these services power many sought after enterprise use cases such as agent quality monitoring, auto call scoring, compliance, and sales optimization.
"We are excited to expand our collaboration with AWS and their customers to offer customized speech analytics and predictive analytics services," said Walter Bachtiger, Founder and CEO of VoiceBase. "AWS provides the ideal framework for VoiceBase to layer on its speech analytics API and unlock valuable insights for the enterprise."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Have Some Fun
More Editorial From VoiceBase, Inc.
About VoiceBase, Inc.:
ASR (Automated Speech Recognition) is all about the combination and balance of three levers; accuracy, speed, and cost. VoiceBase utilizes its own proprietary speech engine technology to deliver accuracy, with fast turnaround time, at a low price.
Published: Tuesday, December 5, 2017
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...