#contactcenterworld

Milton Keynes, UK, October, 2016 -- Aculab, a provider of telephony products to the global communications market, announces the addition of speech recognition to complement the existing text-to-speech feature on its Aculab Cloud platform.

Aculab’s latest initiative is to bring its automatic speech recognition (ASR) capabilities to its cloud telephony platform, Aculab Cloud, to benefit customers who want to enhance their call centre or IVR system with cost-effective ASR.

"There is a universal need for SMBs and enterprises to automate certain types of calls, where possible. Doing so means that human resources can focus on the more critical, technical, personal and revenue generating calls, whilst speeding up the time it takes to deliver the information a customer/caller desires." David Samuel, CEO, Aculab

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Aculab

About Aculab:
Aculab is a company that offers deployment proven technology for any telecoms related application, with capabilities particularly suited to contact centre deployments. Its enabling technology serves the evolving needs of automated and interactive systems, whether on-premise, data centre hosted, or cloud-based. Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Aculab offers development APIs for voice, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.

Published: Wednesday, October 12, 2016

 Printer friendly version