Vancouver, BC and Mississauga, ON, Canada, Oct 5, 2020 -- CounterPath Corporation (NASDAQ:CPAH) (TSX:PATH), a global provider of Unified Communications and Collaboration (UCC) solutions for enterprises and service providers, announced its Bria(R) for Call Center solution has enabled SpeechLogix to create the XLogix(R) Platform, an application for Mac, Windows, Android and iOS that increases agent performance and maximizes efficiency to improve contact center operations.
"The CounterPath softphone solution meets our unique requirements, such as maximizing the efficiency of contact center agents while also being interoperable," said Nedal Shahin, Head of Global Operations at SpeechLogix Canada. "Having a large customer base of SMEs and enterprises in Saudi Arabia, it was important that our chosen vendor be able to house all network data on our premises. The Stretto™ Platform, which provisions Bria for Call Center, allows us to do just that from an in-house, centralized location."
"The XLogix Platform is a clear example of what our Bria for Call Center solution can do for contact centers," said Todd Carothers, Chief Revenue Officer at CounterPath. "SpeechLogix was able to create the platform by customizing our call features and collaboration tools. It simplifies the user experience for agents and allows contact centers and enterprises to scale cost-effectively."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com
About CounterPath Corporation:
CounterPath Corporation is a provider of Unified Communications solutions for enterprises, SMBs and telecom service providers. We have over ten years of software development expertise, and are known throughout the industry for our high quality products. Our Bria softphones for Desktop’s, Tablet’s and Smartphones offer efficient user interfaces and high stability. Our Stretto Platform is the market leading provisioning platform, and includes advanced analytics and push functionality for power-save on smartphones. We sell our SDKs and softphones to the world's leading call centers, and call center software vendors.
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About SpeechLogix:
SpeechLogix is the trademark owner and creator of the XLogix Platform. XLogix Platform combines the latest and greatest technologies and innovations in UCaaS including a modular PBX, Advanced Recording, Agent Quality Monitoring, Advanced Security, Contact Center, Omnichannel, Screen Capturing, and Advanced Billing controls with call restrictions and reporting.
Published: Wednesday, October 7, 2020
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