#contactcenterworld, @speechmatics, @DaiseeAi
Cambridge, UK, June, 2020 -- Speechmatics, a UK provider in any-context speech recognition technology has partnered with Daisee, a provider of speech analytics software, to enable businesses to understand and focus on the customer calls that matter through speech and sentiment analysis software, Lisa.
Lisa provides speech and sentiment analytics software that automates risk and quality management. The software enables businesses to understand the intent, context and empathy of a conversation, quickly identify compliance issues and mitigate any risk at scale.
Richard Kimber, Founder & CEO at Daisee said: "Our technology is built based on the research and knowledge from our experts from a variety of academic backgrounds. When we were looking for a partner to power our speech-to-text functionality, Speechmatics’ rich background in innovation and research coupled with its highly accurate product made it a natural fit for us.
Kimber added: "We work across a global market and had found other providers we benchmarked didn’t support Australian and British accents very well – especially in noisy contact center environments. Speechmatics offers Global English which covers over 40 accents in one model which was a game-changer for us and the product."
Jeff Palmer, VP at Speechmatics said: "Daisee is a great example of how our partners use Speechmatics’ technology to innovate with voice data. Powering the transcription capability in the Daisee solution means that Daisee is able to provide extensive functionality to its customers, utilizing the voice data that was previously inaccessible. The contact center market is growing rapidly around the world and with that comes an increasing amount of voice data that is locked in audio recordings. At Speechmatics, we specialize in accurately transcribing large volumes of voice data at scale to enable businesses to utilize its rich content however the business needs it."
#contactcenterworld, @speechmatics, @DaiseeAi
Posted by Veronica Silva Cusi, news correspondent
Speechmatics provides automatic speech recognition technologies. Speech recognition is one of the hardest challenges to solve due to the complexity of human speech, resulting in large memory footprints. Using neural networks with the latest developments from academia and industry, Speechmatics has developed cloud-based and real-time speech recognition technology – in many languages.
Daisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.
Published: Thursday, June 25, 2020
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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