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News : Speed Commerce Wraps Up Capacity-Building Campaign

#contactcenterworld, @speedcommerce

Las Vegas, NV, USA, June, 2022 -- Speed Commerce, a single-source provider of omnichannel fulfillment, call center, and technology solutions for retailers and manufacturers, announced that they are nearing completion of the first phase of their capacity-building campaign. This is welcome news as warehouse capacity across the U.S. is at historic lows leaving ecommerce businesses scrambling for space.

"We've added additional capacity to meet the reality of ecommerce businesses tightening up their expenses but not wanting to give up quality and operational excellence," shared Cary Samourkachian, President and CEO of Speed Commerce.

Speed Commerce expanded its facilities, hired staff, and strengthened technology to quickly onboard new clients.

Market conditions are placing an enormous weight on ecommerce business owners. Rising costs in labor, overseas shipping nightmares, and increasing customer expectations are pushing ecommerce to streamline their operations and be more efficient. That's where Speed Commerce comes in.

Speed Commerce offers a broad range of specialized solutions for retailers and manufacturers customized to their clients' specific requests. This can take many forms: contact center services, ecommerce customer service, 3PL services, omnichannel fulfillment, freight management, and end-to-end ecommerce order fulfillment.

As part of the first phase of the capacity campaign, Speed Commerce expanded its facilities, hired and trained staff, and strengthened technology to quickly onboard new clients.

Samourkachian continued, "With 40 years of experience in catalog and ecommerce retail operations, we know ecommerce better than any other provider, and a business owner gets this all under one roof instead of having to patchwork solutions. Everyone at Speed Commerce wants to help our clients grow their ecommerce businesses."

#contactcenterworld, @speedcommerce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Speed Commerce:
Company LogoSpecializing in ecommerce order fulfillment, Speed Commerce is an end-to-end provider of scalable solutions for retailers and manufacturers. We grow our clients' businesses by providing delightful customer experiences through 24/7/365 ecommerce customer service, digital marketing, ecommerce technology, full-service fulfillment, warehousing, and much more. Speed Commerce is a privately held U.S. company headquartered in Las Vegas, Nevada.
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Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Tuesday, June 21, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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