London, UK 18 February 2020 -- Spitch AG, a developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, announced a partnership with Creative Virtual, a provider in customer and employee engagement solutions. The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services.
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person™ natural language chatbots and virtual agents brings a voicebot offering to the market. These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service.
"We are delighted to bring the voice channel to this innovative and exciting partnership with Creative Virtual" says Piergiorgio Vittori, Spitch AG’s Global Business Development Director and Country Manager for UK, Ireland and Italy. "The combination of our best of breed technologies and solutions will together provide voicebot solutions which are both powerful and effective in further enhancing the customer experience".
"As an established leader in chatbot and virtual agent technology, Creative Virtual is proud to bring over 16 years of industry expertise and innovation to this partnership," says Chris Ezekiel, Founder & CEO of Creative Virtual. "By voice-enabling our virtual agents with Spitch’s powerful speech technologies, we are able to offer organisations even more ways to engage customers in their native language to improve their experience and support."
Spitch is an established Swiss company with consolidated presence in Italy, UK and Germany, and a provider of AI-driven voice technology solutions, delivering high accuracy and performance. In 2019, Spitch was recognized by Gartner as a “cool vendor” in speech and natural language, in a corresponding report.
About Creative Virtual:
Creative Virtual has played an important role in the advancement of this technology and the ways in which it can be implemented. Our expert team closely monitors trends and the evolution of customer and employee engagement in order to provide organisations with cutting-edge chatbot, virtual agent, live chat and conversational AI solutions. Today we are a provider in the industry, being named the 2019 Product Leader in AI-Enhanced Customer Self-Service by Frost & Sullivan and winning The Queen’s Awards for Enterprise: Innovation 2017.
Published: Wednesday, February 19, 2020
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