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News : Spok Consulting Services Improves Efficiency for Sentara Healthcare
Springfield, VA, USA, Aug 11, 2015 -- Sentara Healthcare has enhanced operator workflows and improved the efficiency of their busy call center with the help of Spok Consulting Services.
Sentara engaged Spok to examine the non-profit hospital system’s use of Spok(R) solutions and recommend process updates that would align operator workflows with the latest industry best practices. After discussing project goals, Spok’s team of experts delivered more than a dozen specific action items to help maximize the call center’s paging capabilities and fully utilize system capabilities.
"We knew a lot about our Spok system, but we certainly didn’t know everything," said Greg Walkup, IT director at Sentara Healthcare. "From how we’re set up to the operation of our systems, we wanted to know if there were functions we weren’t using and if we could modify our process for better results."
Walkup outlined several goals for the Consulting Services engagement.
Posted by Veronica Silva Cusi, news correspondent
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Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. SPOK, -0.88% is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organisations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact centre optimisation, and public safety response.
About Sentara HealthCare:
Sentara Healthcare is a not-for-profit health care organization serving Virginia and northeastern North Carolina. It is headquartered in Norfolk, Virginia, and provides services to more than two million residents in the Hampton Roads region.
Published: Wednesday, August 12, 2015