Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
#contactcenterworld, @spoktweets, @amcomsoftware
Springfield, VA, USA, May, 2019 -- Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global provider in healthcare communications, announced that North York General Hospital (NYGH) has successfully implemented Spok Care Connect(R) contact center solutions to increase operator efficiency and help improve the delivery of care for their patients. NYGH, a Canadian academic hospital, reported a successful go-live after receiving its first call on the new Spok system on March 12.
"Our partnership with Spok marks a new era for our contact center and a positive impact on communication across the hospital," said Sumon Acharjee, chief information officer at NYGH. "We are able to mitigate patient safety risks by connecting physicians, nurses, and others with accurate information in a fast and reliable manner. We strongly believe the Spok communication platform will provide long-term value for our organization. This step represents a major automation milestone by eliminating what was previously all-manual operator procedures."
This implementation was part of NYGH’s larger initiative to modernize call center operations and replace outdated methods of call handling. After upgrading existing telephony systems and extending to Voice over IP (VoIP), NYGH began evaluating several communication vendors.
"We needed a new system that would allow us to build capacity and integrate with modern technology," says Chi-Cheng Chu, information services manager at NYGH. "Spok presented the most advanced solution with all the tools our operators need in one single platform. Our go-live went flawlessly and our Spok system is working seamlessly for our operators."
"Contact centers are the heart of communications for nearly every area of the modern hospital," said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. "We are proud to offer advanced technology that brings together critical functions and helps hospitals like NYGH reduce costs, improve patient care, and achieve operational value."
#contactcenterworld, @spoktweets, @amcomsoftware
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Spok:
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. SPOK, -0.88% is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organisations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact centre optimisation, and public safety response.
Published: Monday, May 6, 2019
| 1.) |  CardBoard CardBoard: Real-time data, shows the most important KPI’s in your Contact Center. Built for data | Designed for business | Empowers teams |
| 4.) |  CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) PH: 800-639-1700 |
| 5.) |  CCube for Business Intelligence CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect... (read more) PH: +302109241486 |
| 6.) |  Consilium UniInsight™ The days of ‘business as usual’ are a distant memory for most of the world. And when it comes to contact centers, balancing between contact channels, deciding which agent locations or teams are doing well, working out how your customer satisfaction is being impacted by the less-than-perfect work environments of ‘lockdown’ agents…leaders are often at a loss when trying to get such insights from their contact center data. As the technology and business landscape changes, so too must the contact center reporting and analytics solutions that power decision making and performance management. With the new release of Consilium UniInsight™, we have tried to deliver contact center reporting and op... (read more) PH: (+61) 406 501 368 |
| 8.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 9.) |  DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more)  |
| 10.) |  eGain Analytics eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. 1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement. 2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications. 3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications. 4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre... (read more) |
| 14.) |  VIEW With OpsTel VIEW™, you are able to monitor and immediately audit your agent profile data for accuracy and compliance across the entire contact center solution stack. Features: *OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status *Comprehensive audit across the enterprise, it only takes 10 minute *Provides a view in to the data accuracy of agent profiles across multiple applications *Drastically speeds up audit and validation processes *Validates actions to implement for profile data integrity issues across multiple applications *Can also assist in ensuring access level compliance... (read more) PH: 1+480-435-9390 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
