News : Spoken Communications to Power Avaya Hybrid Cloud Solution
Seattle WA, Dec. 17, 2014 -- Spoken Communications, a cloud infrastructure provider specializing in contact center virtualization, announces an agreement with Avaya, a provider of team and customer engagement solutions, to offer a hybrid cloud Contact Center as a Service (CCaaS) solution for enterprise contact centers.
Together, the companies will offer Avaya Cloud Services powered by Spoken, a multi-tenant cloud platform that enables companies to seamlessly transition to next-generation contact center capabilities. The cloud platform supports a hybrid approach that allows companies to maintain existing premises-based infrastructure while evolving to a full suite of native cloud-based contact center applications.
Avaya and Spoken will cross-sell the virtualized capabilities of the Avaya Cloud Services powered by Spoken.
Posted by Veronica Silva Cusi, news correspondent
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About Spoken Communications:
Spoken Communications is a provider of Cloud based call center as a service (CCaaS) solutions. Currently supporting over 2,000,000 minutes per month in hybrid human-assisted speech recognition, call recording, and virtual phone switch and distribution systems.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, December 19, 2014