News : Spotzer to Transform Service Experience With NewVoiceMedia
San Francisco, October 26 2017 -- NewVoiceMedia, a provider of cloud contact center and inside sales technology, is helping Spotzer enhance its contact center operations and global customer service experience with its ContactWorld platform.
Spotzer is a provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has product delivery and service teams across four continents. With a strong focus on Net Promoter Score, it is important to Spotzer to have the best possible technology stack to deliver on its key value of "value every customer," making sure that the customer experience is second to none.
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Peter Urmson, CEO at Spotzer, comments, "As a global leader in digital marketing solutions for businesses who need to solve problems for their SMB customers, it’s essential for us to provide the highest quality customer service experience. Building in the NewVoiceMedia solution is a key part of the evolution of Spotzer offering a world class contact center solution that is fully integrated into our CRM platform. We were excited to hear that NewVoiceMedia maintains the highest level of integration with our CRM platform in the industry and that ContactWorld could be easily integrated with our existing systems. We now have flexible, reliable technology with real-time insights into our entire business, meaning we can provide the best possible customer service experience to our global customer base."
Dennis Fois, president and chief operating officer at NewVoiceMedia, adds, "We’re extremely pleased to be working with Spotzer and look forward to seeing the company transform its customer experience and business efficiencies with ContactWorld. With a true cloud environment, we’ve not only provided the company with a reliable and feature-rich contact center solution, but our technology is completely flexible and scalable and will continue to support the business throughout its future rapid international growth."
ommunications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
NewVoiceMedia's 650+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Friday, October 27, 2017
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