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News : Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Center and Customer Experience Solutions

#contactcenterworld, @infinITcx

New York, NY, USA, Nov 16, 2023 – Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern enterprises, announced a partnership with Contact Center as a Service (CCaaS) and customer experience providers infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels. 

"With over 40 years of consulting experience in CX and customer service, infinit.cx understands the technology enterprises need to reinvent their business and we only partner with companies that provide the most innovative solutions on the market," said Stefan Grünzner, CEO of infinit.cx. "With this in mind, our partnership with Sprinklr is a significant milestone in transforming how we support enterprises for the future. Together, Sprinklr and infinit.cx will bring the right strategy and technology enterprises need to execute a complete digital customer experience transformation focused on putting customers first. With Sprinklr, we can help companies un-silo their customer-facing functions and work together."

"Today’s leading brands are accelerating digital transformation with AI, leveraging insights from external data, and unifying their customer-facing front office operations. While businesses now grasp the value of AI, near-term productivity improvements will be a minimum of 20-40% for knowledge workers," said Sprinklr Founder and CEO Ragy Thomas. "We are excited by customers’ demand for AI, and together with infinit.cx, we will help the most innovative customers harness AI to its full extent, act on actionable insights, and eliminate silos to provide exceptional customer experiences."

#contactcenterworld, @infinITcx

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sprinklr.com


About Sprinklr:
Company LogoSprinklr is a Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, November 17, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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