New York, NY, USA, Oct 4, 2021 -- Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern enterprises, announced the next generation of Sprinklr Modern Care, adding AI and automation to help companies unify case management and agent engagement in a single contact center software solution.
Sprinklr is announcing this news in celebration of CX Day on October 5th, which highlights the importance of customer experience professionals around the world.
Comments on the News:
"We chose Sprinklr because we know they’re as obsessed with customer experience as we are, and that they've built modern technology -- with everything from AI-powered chatbots to IVR deflection, all on one unified platform -- that can become the foundation of everything we do when it comes to caring for our customers," said SimpliSafe’s Chief Customer Experience Officer, Doug Woodard.
"Companies in every industry around the world are struggling with costly outdated customer care technology that leaves agents ineffective and customers disappointed. With customer expectations increasing, it’s time for companies to embrace a unified, digital care strategy," said Pavitar Singh, Chief Technology Officer, Sprinklr. "With our latest Sprinklr Modern Care innovations, we’re further accelerating time to value for companies who want to unify their customer care into the digital age."
Posted by Veronica Silva Cusi, news correspondent
Sprinklr is a Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally.
Published: Tuesday, October 5, 2021
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