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News : Sprinklr Introduces Unified Modern Care for Faster Service, Engagement at Scale

#contactcenterworld

New York, NY, USA, Oct 4, 2021 -- Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern enterprises, announced the next generation of Sprinklr Modern Care, adding AI and automation to help companies unify case management and agent engagement in a single contact center software solution. 

Sprinklr is announcing this news in celebration of CX Day on October 5th, which highlights the importance of customer experience professionals around the world.

Comments on the News:

"We chose Sprinklr because we know they’re as obsessed with customer experience as we are, and that they've built modern technology -- with everything from AI-powered chatbots to IVR deflection, all on one unified platform -- that can become the foundation of everything we do when it comes to caring for our customers," said SimpliSafe’s Chief Customer Experience Officer, Doug Woodard.

"Companies in every industry around the world are struggling with costly outdated customer care technology that leaves agents ineffective and customers disappointed. With customer expectations increasing, it’s time for companies to embrace a unified, digital care strategy," said Pavitar Singh, Chief Technology Officer, Sprinklr. "With our latest Sprinklr Modern Care innovations, we’re further accelerating time to value for companies who want to unify their customer care into the digital age."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Sprinklr:
Sprinklr is a Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Tuesday, October 5, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

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