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News : Sprint Teams Up With ComputerTalk
Overland Park, KS, Dec 4, 2014 -- Sprint (NYSE: S) is teaming with ComputerTalk to integrate contact center capabilities into Sprint Complete Collaboration with Microsoft Lync, enabling businesses to rely on Sprint as a one-stop shop to meet all of their UC needs.
ComputerTalk offers a native contact center solution called ice, which is an all-in-one, software only, cloud-based contact center built and integrated into the full Microsoft stack.
"Sprint is offering the first Microsoft universal communications suite with a native Lync contact center that offers enterprise grade capabilities," said Mandle Cheung, chairman and CEO of ComputerTalk. "This will allow Sprint customers to quickly and effectively move to a cloud-first, mobile-first, enterprise solution for communication and collaboration while enhancing the business customer experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Sprint (US)
About Sprint (US):
Sprint is an integrated communications provider. With approximately 70,000 employees worldwide and nearly $27 billion in annual revenues, Sprint is widely recognized for developing, engineering and deploying network technologies, including the United States’ nationwide all-digital, fiber-optic network and a Tier 1 Internet backbone.
About Computer Talk Technology (CTT):
ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice³ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
Published: Friday, December 5, 2014