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News : Sprint Creates Custom Network Solution to Provide Wireline Connectivity to US-Based Data Centers

#contactcenterworld, @km2solutions, @sprint

Overland Park, Kan. Oct, 2019 -- Sprint (NYSE: S) announced an agreement to provide a custom network solution to KM2 Solutions – a nearshore outsourcing company based in the United States to provide connectivity from customer centers in Latin America and the Caribbean to U.S.-based data centers. The customized solution, which leverages Sprint’s wireline network, now allows KM2 to further diversify its offerings to provide premium communications and business services to its customers. The custom network began operations this month.

"We are proud to offer a solution that leverages Sprint’s leading wireline network connectivity and allows businesses to further diversify their customer offerings," said Michael Fitz, VP & General Manager Global Wireline Business Unit, Sprint. "We know firsthand how advanced technologies like these can benefit the company-to-customer relationship and are excited to help KM2 Solutions deliver quality performance while also solving client-specific needs."

"KM2 Solutions needed an international network partner that had the expertise to not only design a robust network, but also have the ability to service all locations with flexible service offerings," said David Kreiss, President & CEO of KM2 Solutions. "The robust global network offered by Sprint gives us the ability to indefinitely scale our operation at any of our nearshore countries of operation. Sprint helps ensure the reliability and uptime that our clients depend on."

The network connectivity will be implemented through Honduras, Colombia, St. Lucia, Dominican Republic, Barbados and Grenada, and will be routed through two geographically diverse data centers located in the United States.

#contactcenterworld, @km2solutions, @sprint


About KM2 Solutions:
Company LogoKM² Solutions is a nearshore company that provides value to our clients by delivering reliable, effective Call Center and Risk Management Solutions supporting a variety of industry verticals. We have locations in the Caribbean and Central America.
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About Sprint (US):
Company LogoSprint is an integrated communications provider. With approximately 70,000 employees worldwide and nearly $27 billion in annual revenues, Sprint is widely recognized for developing, engineering and deploying network technologies, including the United States’ nationwide all-digital, fiber-optic network and a Tier 1 Internet backbone.
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Today's Tip of the Day - What Are The Business Benefits?

Read today's tip or listen to it on podcast.

Published: Friday, October 4, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
PH: 18003904866

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

8.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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