Vernon BC, Canada, June 1, 2021 -- Service Quality Measurement (SQM) Group, a provider for the call center industry for measuring, benchmarking, improving, and awarding First Call Resolution, announces its new customer service management software mySQM™ FCR Insights.
"We're incredibly proud of our 95% customer retention, growth, and our ability to help our clients improve their call center customer service and operating cost," said Mike Desmarais, CEO, and Founder of SQM Group. "Our new customer service management software mySQM™ FCR Insights will help our clients continue to improve their customer service and cost."
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INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
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SQM is currently migrating all existing clients into our new mySQM™ FCR Insights software, and it will take approximately two years to migrate all clients fully. All new clients will use our new customer service management software.
"Our mission purpose is to help call centers to improve FCR, Csat, and cost - one agent at a time," said Nader Ghattas, Chief Customer Experience Officer of SQM Group. "Since our inception, our customer service management software and dedicated software developers have played a pivotal role in helping over 70% of our clients improve their FCR and customer service and costs on an annual basis."
Posted by Veronica Silva Cusi, news correspondent
About SQM Group:
Service Quality Measurement Group is a service quality benchmarking, measurement and management consulting firm.
Published: Thursday, June 3, 2021
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