#contactcenterworld, @salesforce
Jerusalem, Israel, Jan, 2022 -- Squaretalk announced it had launched Axiom Cloud Contact Center on Salesforce AppExchange. Leveraging Salesforce CTI with Squaretalk’s native integration and workflows provides cloud communication directly inside Salesforce CRM.
Built on the Salesforce Platform, Squaretalk Axiom is currently available on AppExchange Marketplace.
Salesforce users can now benefit from unique Squaretalk technology aimed at helping medium and large organizations and their employees become more efficient in managing customer interactions.
"With the rise in customer expectations, customer service has become increasingly important. Customers want personalized, efficient experiences. As a result, agents have to be able to access all the information they need to give that experience to the customer. They need access to previous conversations, interactions, and more. The industry is also plagued with high costs for customer acquisition, talent recruitment, and training. Our solution helps companies reduce operational expenses by distributing calls to the most suitable agent for each caller, personalizing every interaction to use agents' time and maximize ROI efficiently," said Elie Rubin, CEO of Squaretalk.
#contactcenterworld, @salesforce
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com
About Squaretalk:
Squaretalk (formerly known as Deskforce) is a global interactive business communications platform providing voice, text, chat, and messaging solutions. Its core purpose is to simplify and enhance how businesses communicate with their customers by providing integration capabilities that elevate the user experience, drive customer loyalty, and scale operations. Headquartered in Jerusalem, Israel and with a hub in Bulgaria, its international footprint of over 200 clients and thousands of users globally reflects the company's success.
About Salesforce:
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, January 24, 2022
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