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News : Squaretalk Announces a Disruptive Cloud Contact Center Extension for Salesforce

#contactcenterworld, @salesforce

Jerusalem, Israel, Jan, 2022 -- Squaretalk announced it had launched Axiom Cloud Contact Center on Salesforce AppExchange. Leveraging Salesforce CTI with Squaretalk’s native integration and workflows provides cloud communication directly inside Salesforce CRM.

Built on the Salesforce Platform, Squaretalk Axiom is currently available on AppExchange Marketplace.

Salesforce users can now benefit from unique Squaretalk technology aimed at helping medium and large organizations and their employees become more efficient in managing customer interactions.

"With the rise in customer expectations, customer service has become increasingly important. Customers want personalized, efficient experiences. As a result, agents have to be able to access all the information they need to give that experience to the customer. They need access to previous conversations, interactions, and more. The industry is also plagued with high costs for customer acquisition, talent recruitment, and training. Our solution helps companies reduce operational expenses by distributing calls to the most suitable agent for each caller, personalizing every interaction to use agents' time and maximize ROI efficiently," said Elie Rubin, CEO of Squaretalk.

#contactcenterworld, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Squaretalk:
Company LogoSquaretalk (formerly known as Deskforce) is a global interactive business communications platform providing voice, text, chat, and messaging solutions. Its core purpose is to simplify and enhance how businesses communicate with their customers by providing integration capabilities that elevate the user experience, drive customer loyalty, and scale operations. Headquartered in Jerusalem, Israel and with a hub in Bulgaria, its international footprint of over 200 clients and thousands of users globally reflects the company's success.
Company RSS Feed   Company Facebook   Company YouTube   Company LinkedIn   Company Profile Page

About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, January 24, 2022

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2024 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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