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News : SquareTrade Wins Trustpilot Award for Exceptional Customer Service
San Francisco, CA, Aug 25, 2014 -- Protection Plan, SquareTrade, announces it received the Customer Milestone Award from Trustpilot, a European consumer review platform.
91% of SquareTrade ratings on Trustpilot have a five star rating, the highest possible score on the platform.
"Our most important barometer of success is feedback from our customers. The Trustpilot award is a great validation that we're doing a few things well," said Ty Shay, CMO at SquareTrade. "Trustpilot provides us with a critical feedback mechanism to understand our customers' daily experience. They provide an excellent service to consumers and to companies like SquareTrade where customer happiness is the foundation of our business."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
SquareTrade is an extended warranty service provider for consumer electronics and appliances headquartered in San Francisco's SOMA district.
Published: Wednesday, August 27, 2014