Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : SRI Spin-off Kasisto to Debut Banking Virtual Assistant
Dec 23, 2014 -- Much like Siri has served as a virtual assistant to iPhone users, helping them navigate the possibilities of their devices, a new mobile-based virtual assistant named Kasisto is planning to offer similar functionality tailored toward banking. Recently spun off from SRI International, the same organization that sold Siri technology to Apple in 2010, Kasisto plans two commercial releases next year of virtual banking agents.
Kasisto currently supports banking use cases and will continue to be built out to support more functions and processes based on client demand, according to Dror Oren, vice president of product. Two implementations of the system are currently in prototype, with commercial rollout for the first one expected in the second quarter of next year.
Kasisto can answer questions like, "What is the difference between my posted and available balance?" but it can also answer more sophisticated questions that lead to other questions or involve taking some sort of action.
For example, a customer can tell Kasisto that he is looking for a $3 transaction that should have posted to the checking account in the past few weeks. Kasisto finds the transaction, and also prompts the customer about what to do once it is found. The customer might want to dispute it or receive a copy of it, and Kasisto can help initiate those types of actions.
Effectively, Kasisto can act as a virtual version of a call center agent.
"For our customers, in situations where [call center staffing] is expensive for them or they don't have the right service, Kasisto can replace a call center agent or in other situations even a branch agent," Oren said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
Kasisto, Inc. is an SRI International spin-off offering intelligent conversation capabilities through branded virtual personal assistants to improve usability of enterprise mobile applications.
Published: Monday, December 29, 2014