Srinagar, India, Feb, 2018 -- Established a week back, the helpline in District Development Commissioner office here in Srinagar has received great response from people according to officials.
They said, the helpline has been overburdened with complaints of varying nature, with some complainants getting on spot redress.
People have been calling not only to get information about latest scholarship schemes, but also to solve their daily civic issues.
Callers have also been seeking information about the status of their flood relief cases, or immediate issues like dewatering in the localities.
Though the helpline desk tries to pacify everyone, officials said a special protocol to resolve the grievances has to be followed.
Deputy Commissioner Srinagar Syed Abid who is monitoring complaints said that people can take the benefits of the helpline to register their complaints without visiting the office.
"In order to facilitate public grievance redressal in District Srinagar, we have publicised a Helpline number for the general public. You may please call/send messages/watsapp messages for any issue of public importance for disposal as per rules", tweeted Syed Abid IN one case, the complainant got her ten year old problem resolved within a day.
Rubeena Akhter from Chitra Shahi had been running from pillar to post with her complaint for last ten years, and tried the helpline number. The complaint was forwarded to concerned Tehsildar and within one hour her complaint was redressed, officials said. Last week district administration Srinagar established a public grievances helpline at DC Office Srinagar with an aim to ensure speedy and effective redress to public grievances in the district.
People can register their complaints on +91 7051112345.
Two officials remain available at helpline desk from 10.30 am to 4.30 pm on all working days.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, February 19, 2018
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