News : SSNIT Records Over 140,000 New Entries in Biometric System
La-Accra, Ghana, April 30, 2015 -- The Social Security and National Insurance Trust (SSNIT), has since the commencement of the new biometric system of its membership registration from May, 2014 to date recorded more than 140,000 new entries.
Mrs Stella Addai-Nimoh, the Cards Production Manager of SSNIT, said the introduction of the new application system called Operational Business Suite (OBS) had brought about modernisation and improved efficiency of operations.
She said under the OBS, operations such as employee’s member registration, issuance of smart cards to members, contributions data management, compliance enforcement and benefits processing had been automated and would be accessed by members at any of their 50 branches nationwide.
The Cards Production Manager observed that under the new system, the issuance of smart cards takes approximately one month for the cards to be processed and delivered to applicants.
She said the smart cards contained the bio-data of a registered member; adding that all old registered members of the Trust would also to be captured under the new system.
She said upon a person’s death, the card is deactivated; and in case of a change in name, it would be deactivated and new one issued to the applicant.
Ms Gertrude Anyinsah, SSNIT Contact Centre Manager, said the Centre seeks to provide alternative channel for members of the Scheme, employers and the public to make enquiries, lodge complains, compliments and provide feedbacks.
Mr John Hagan Mensah, SSNIT Data Manager, said the centre houses the Trust membership data base and that aside the primary data centre in Accra, there is a secondary data Centre in Koforidua, which automatically replicates all data entry in Accra, and therefore, serves as a backup.
He observed that the Trust would soon set up information kiosk in all the regional capitals to enable members with the Trust’s smart cards access information on their status.
Mr Martin Benjamin Addy, SSNIT Digital Project Manager, said the digitisation would facilitate easy and quick verification of the identities of members of the Scheme, and fast processing of claims.
Mr John Yaw Nimoh, SSNIT Records Manager, said biometric registration would make their operations more efficient and bring customers more satisfaction.
Mrs Vic Abaidoo, the Customer Relations Manager of SSNIT, who led the media during the tour, said many institutions in the country are paying low basic salaries to their staff with huge allowances and as a result, when the employee retires, he/she ends up getting low pension benefits.
She said the creation of a composite salary system by employers such as the government and the private sector would enable workers get better pension in their retirement.
The Customer Relations Manager also appealed to political parties to consider making the issue of addressing pensions a critical component of their manifestoes for the 2016 general election.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Recognition
More Editorial From Social Security and National Insurance Trust
About Social Security and National Insurance Trust:
The SSNIT, or the Social Security and National Insurance Trust, is an important agency of the government of Ghana. The "job description" of the SSNIT, according to its website, is to administrate the National Pension Scheme. In so doing, the SSNIT owns major amounts of stock in Ghana's principal companies, and is an important part of Ghana's economy.
Published: Friday, May 1, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...