News : SSP Selects SYNETY as Integrated Telephony Partner
March 4, 2014 -- SYNETY Group, a cloud-based software and communications business, has won a significant new customer and signed an agreement to integrate CloudCall with SSP Pure Broking's software.
The agreement will see SYNETY's CloudCall Contact Centre solution integrated with SSP's internal communications software for around 90 employees during the initial three-year contract.
Through SYNETY's CloudCall software, SSP will be able to seamlessly integrate its telephony into its existing business systems. This will provide users from SSP Pure Broking's support, sales, training and business development teams with call centre functionality, including full call logging and recording.
In addition, SSP Pure Broking has agreed to integrate CloudCall into its core insurance software, SSP Pure Broking, and will partner with SYNETY to offer the combined product to its customer base.
SYNETY Group executive chairman Simon Cleaver said: "I am delighted that SYNETY was chosen by SSP Pure Broking to provide its internal integrated telephony solution, and to develop a partnership that sees CloudCall integrated into SSP's software solutions.
"SSP's customer base includes many large and prestigious companies which are well-known household names. Our partnership with SSP to offer integrated services to this customer base represents not only a huge and exciting prospect, but is also an enormous endorsement for CloudCall and SYNETY."
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, March 6, 2014