News : St John Ambulance Western Australia Dials Up Interactive Intelligence
Oct 2, 2014 -- St John Ambulance Western Australia, a charitable, not-for-profit, humanitarian organisation serving the community through first aid, has commenced deployment of the all-in-one IP communications software suite from Interactive Intelligence Group Inc. (Nasdaq: ININ).
The software suite, Customer Interaction Center™ (CIC), will be deployed at the organisation’s State Operations Centre in Perth which houses 35 seats for the Ambulance Operations Centre and 25 seats for administration, including the First Aid Services and Training call centre and IT help desk for the organisation’s employees.
The decision to select the Interactive Intelligence solution follows a review of several vendors and will replace a Zeacom legacy phone system which had reached end of life. CIC will help the organisation to improve its overall service through key features, including multi-channel functionality, automatic call distribution, and reporting.
Ashley Morris, Technical Services Director, St John Ambulance Western Australia, said, "We faced a situation where our incumbent contact centre telephony system was no longer being supported or indeed able to scale with our overall growth in services as an organisation. CIC incorporates rich feature functionality, has robust redundancy and will integrate easily with our existing systems, including our in-house developed Computer Aided Dispatch System.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Friday, October 3, 2014