News : St. Joe County 9-1-1 Now Taking Text Messages
Elkhart, IN, USA, Dec 2, 2015 -- "My response back was '9-1-1, what's the address of your emergency?" Capt. Brent Croymans said.
Croymans is showing off the latest tool for the St. Joe County 9-1-1 call center...texting dispatchers.
"Benefits people that are hearing impaired, as well as anybody who may be in a dangerous situation who can't place a voice call." he said.
He says most 9-1-1 callers use cell phones, and the new 9-1-1 Center will be fully operational in a few months, so it's important to keep up with the times.
"We would prefer to have a voice call, there's a lot more technology, it's a much faster process than text, but it does give us that fallback." Croymans said.
When you text 9-1-1, any of five different dispatchers here at the call center will be able to access that text, and get you the help that you need.
When texts like Croymans come in, It sounds like a phone call.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Dispatchers will pick up and either type out responses or choose from pre-written responses to common questions.
Location of the texter, the texter's phone number and a log of messages sent and received are all at the dispatch's fingertips.
"I think it's cool. I think it's going to be a good thing, just people need to be educated, just like when they call 9-1-1...same thing." dispatcher Julie Kroger said.
Meaning, keep your 9-1-1 texts for to actual emergencies, so that dispatchers can get the appropriate first responders to you in time.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Retention Team
Published: Friday, December 4, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...