News : Stacey Raus Joins Restaurant Revolution Technologies as Vice President of Operations
San Diego, CA, USA, Aug 9, 2016 -- Restaurant Revolution Technologies, Inc. (RRT), a provider in Order Management solutions addressing "off-premise" opportunities within the restaurant industry, powered by its patented software and supported through its call center, online and mobile ordering platforms, and customer loyalty and catering services, announces the addition of Stacey Raus as its Vice President of Operations. Stacey will be responsible for the company’s virtual call center and will report directly to RRT’s COO, Jack Fitzpatrick.
Stacey has an impressive and extensive background in the call center and client operations industry. Prior to joining RRT, he served within Vendor Management for Transamerica for two years where he oversaw client relationships in annuity operations for two key vendors performing back office financial processing. In addition, he had onshore responsibility for two call centers focused on inbound customer support where costs were reduced with performance improvements and renegotiated terms. Prior to joining Transamerica, Stacey served as the Vice President of Client Operations for Infinity Contact where he guided Sales BPO Operations and increased billable FTE while lowering attrition and increasing employee satisfaction.
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Stacey also served in a variety of customer service management positions with APAC Customer Services where he was initially hired to start-up the work from home call center division. After developing the processes and procedures and leading that successful initiative from 10 to 100 agents within nine months, he was asked to assist operations in the Philippines for three months to turnaround a struggling healthcare account. Once he returned onshore, he was promoted to Site Director (and ultimately General Manager of the Cedar Rapids, Iowa call center while the call center expanded from 200 to 500 agents.
"I am excited and pleased to be joining the RRT team and I am very impressed with their commitment to consistently strive for the highest level of client satisfaction as well as the sophisticated operations, solutions and platforms RRT has developed and implemented to date. RRT's vision to make takeout ordering a more robust, efficient and profitable solution for restaurants addresses a major pain point and huge need within the industry," Raus said. I am very excited to be part of this dynamic team."
Stacey will work closely with RRT's virtual call center, Executive Management team and company clients to maintain an already established high level of client satisfaction. He will focus his attention and expertise on RRT’s virtual call center operations, client service, technical support, and training and quality assurance programs.
"We are pleased to have Stacey with us as a part of the RRT team. His unique client service, operations and customer support background is well-suited for our organization," said David Schofield, CEO of RRT.
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About Restaurant Revolution Technologies, Inc:
Restaurant Revolution Technologies, Inc. (RRT) provides popular restaurant chains nationwide easy-to-implement phone, online and mobile takeout, order management, customer loyalty and catering solutions that enable restaurant operators to offer their takeout customers a consistently professional and delightful ordering experience where the customer rarely waits on hold, speaks to a friendly and knowledgeable menu-certified virtual waiter, and can be confident that the order is accurate.
Published: Thursday, August 11, 2016