News : Stack8 Achieves Cisco Customer Journey Platform Authorization
Montreal, QC, Canada, Jan. 31, 2019 -- Stack8, a provider of Cisco Unified Communications (UC) Services and Solutions, is now the first company in Canada to become Cisco Customer Journey Platform Authorized. Stack8's customers now have the flexibility to choose between Cisco's latest on-premise and cloud-based UC systems and will benefit from expertise on the company's cloud offering.
Eric Losier, CTO at Stack8, said: "How quickly calls are being answered and resolved, where bottlenecks are occurring, which agents are performing best at any given time – our contact center partners draw on more data points than ever to help them make split-second decisions. Cisco's analytics platform allows them to view and react to these data points in real time, whether that means rerouting calls through top performers for better customer service or managing traffic dynamically to deal with spikes in demand."
Steven Karachinsky, CEO at Stack8, said: "Building on our existing Unified Communication as a Service offering with this certification marks a new milestone for Stack8 customers and reflects our commitment to addressing their cloud ambitions. Of course, we understand that every business is at a different stage of their cloud journey. That's why we work with each customer to find the right technology mix for their needs and help them evolve at a pace that makes sense for them.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Do You Need?
Stack8's mission is to fight for our customers to achieve the promise of digital communications Stack8 aspires to deliver on the promise of digital communications. Today, the majority of companies that have transitioned to IP communications have effectively just bought an expensive phone system, yielding little business performance improvements. Founded in 2010, Stack8 Technologies is an independent, privately held company based in Montreal, Canada.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Friday, February 1, 2019
2020 Buyers Guide Knowledge Management
Combines knowledge management with call support as continue improvement.
Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.
Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.
We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
PH: +441279 5555 80
Upcoming EventsSubmit Event