News : Staff Concerned Over ‘Considerable' Job Losses at Derry Call Centre
Derry, UK, July 26, 2016 -- A Derry-based call centre has been called on to clarify staff concerns over the future of jobs at the site.
It comes after the Derry News was contacted by employees at the HML’s Northland Road offices, where over 300 people are currently employed.
Concerned employees claimed staffv were informed last week that HML had recently lost a major contract, which will come to end next year.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
One staff member, who did not wish to be named, said the loss of the contract could lead to ‘considerable’ job losses in the city.
SDLP Foyle MLA, Mark H Durkan, called on HML to address the employees concerns and clarify the situation at the ‘earliest opportunity’.
"The staff here are obviously very concerned here and I would call on management to address these at the earliest opportunity," he said.
"A lack of clarity can lead to speculation and this is the last thing staff need at the minute."
The Derry News contacted HML by email and telephone in regards to the concerns but it did not issue a response.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Everyone Can Make A Difference
More Editorial From Computershare
HML is a mortgage administration company.
Published: Wednesday, July 27, 2016
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...