News : Staff Fear Up to 1,000 Job Losses at Cardiff Call Centre
Cardiff, Wales, Feb 22, 2019 -- Cardiff call centre staff fear they could face significant job losses after British Gas cancelled a major contract.
Staff at the Conduit call centre on Dumballs Road are worried that up to 1,000 people could lose their jobs.
Centrica, which operates under the name British Gas in Wales, confirmed that their contract will end will Conduit on March 31.
WalesOnline contacted Conduit on Friday but the company did not provide a response.
One Conduit staff member said: "We were told not to share this news.
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"I felt it would have a major impact on Cardiff. Absolutely shocked.
"We felt management knew this before the beginning of the year. It was very odd at the beginning of November as there was less training.
"They didn't tell us anything until last week that British Gas had decided not to renew the contract.
"There is a possibility that they will take some of the staff with them but later on we were told by some of the team leaders that it was very unlikely."
Centrica said the move is part of a plan to move calls in house.
A Centrica spokeswoman said: "Centrica’s contract with Conduit will come to an end on 31 March 2019.
"As part of our strategy to bring these calls in house, the calls taken at this site will be transferred to our UK call centres.
"We will be working closely with Conduit to support those employees whose employment may transfer to Centrica and we will continue to prioritise high quality customer service throughout the transition."
Posted by Veronica Silva Cusi, news correspondent
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About British Gas:
British Gas is a British-owned company. As part of the Centrica Group, we provide gas, electricity and home repair services to millions of customers in Scotland, Wales and England. In fact, we are the UK's leading energy and Home Services provider.
Published: Monday, February 25, 2019