News : Staff Shocked as Ammanford Call Centre Plans Job Cuts
Ammanford, Wales, Oct 21, 2015 -- Staff at an Ammanford call centre have been rocked by the announcement that they face redundancy in the run-up to Christmas.
Workers at PHS Group on New Road were said to be baffled after being given the shock news of imminent job losses last week.
One employee, who did not wish to be named, said the announcement had come "from nowhere" and has left many unsure of their future at the centre.
"With the firm winning awards and morale seeming very high this year, this news has come as a complete shock and a blow to many of us, especially in the run up to Christmas.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We haven’t been told much, except that we have been given 30 days notice. We don’t know where to go from here."
A company spokesman said: "We are reviewing our organisational structure to further improve our ability to meet the needs of our customers. We are currently discussing these proposed changes with our staff. "Where any proposed changes are implemented, our priority will be to support those colleagues affected."
The firm refused to put a number on the jobs at risk.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Hide Behind A Tape Player!
More Editorial From PHS Group
About PHS Group:
The PHS Group is a UK provider of workplace services.
Published: Thursday, October 22, 2015
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.