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News : Standard Bank of Malawi Launches ‘Changu Pa Geni’ Customer Care Centres
Lilongwe, Malawi, June 9, 2016 -- In its quest to proactively manage the needs and expectations of its personal and business customers Standard Bank has launched a Customer Contact Centre (CCC) and a Virtual Business Centre for SME clients dubbed Changu Pa Geni.
Through the centres customer queries, feedback and questions will be received through a combination of voice mobile phone technology, SMS, e-mail and on a face-to-face basis.
Speaking during the launch on Wednesday, Standard Bank Head of Personal and Business Banking Margaret Kubwalo Chaika said the launch of the two channels underlines the bank’s commitment to deliver superior customer experiences and satisfaction as this provides convenience to customers.
"The two new services are in line with our mission to continually innovate products and services that specifically address our customer needs. Gone are the days when banking was a one-size-fit all business affairs,
Chaika added that through CCC and Changu Pa Geni which can be accessed through dialing 247 and 242 respectively on Airtel and TNM, the bank has acquired an improved capability to process data and feedback into necessary information needed for appropriate action within the quickest possible time.
"Information coming through CCC and Changu Pa Geni will be synthesized and acted upon within the shortest turnaround times, and depending on its nature and complexity, at the maximum of 48 hours," she said.
Posted by Veronica Silva Cusi, news correspondent
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About Standard Bank:
Standard Bank has a 150-year history in South Africa and started building a franchise in the rest of Africa in the early 1990s. We currently operate in 18 countries on the African continent, including South Africa, as well as in other selected emerging markets.
Published: Friday, June 10, 2016