News : Standard Chartered First in Malaysia to Launch Video Banking
Kuala Lumpur, Malaysia, July 26, 2016 -- Standard Chartered Bank said it is now offering a video banking service for both its Personal Banking and Priority Banking segments.
Mahendra Gursahani, managing director & chief executive officer, Standard Chartered Bank Malaysia, said clients using the Video Banking service will be able to securely interact with banking consultants via video, audio and chat, with the flexibility and convenience of banking from any location using their laptop.
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Malaysia and Singapore are the first two markets to go live, with the video banking consultants serving both markets based at the Bank's Client Contact Centre in Menara LYL, Petaling Jaya, said Gursahani.
Clients can access the service from Monday to Friday, 8.30am to 5.30pm with the click of a button on the Bank Malaysia website, he said.
Aaron Loo, country head, Retail Banking, Standard Chartered Bank Malaysia, said: "Video Banking is digital with a human touch - giving clients the option of self-service with the added feature of a specialist who can assist them with their online experience. Now you don't have to come in to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients. This is a positive development for Standard Chartered as well as the banking industry in Malaysia, as we move towards digitisation."
The service will be rolled out in Bangladesh, China, Hong Kong, India, Taiwan, Kenya and the UAE by end of 2016, reaching five million retail clients across Asia, Africa and the Middle East.
Posted by Veronica Silva Cusi, news correspondent
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About Standard Chartered:
Standard Chartered Bank is a British bank headquartered in London with operations in more than seventy countries. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) and employs 73,000 people.
Published: Tuesday, July 26, 2016
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