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News : Standard-Times Circulation Calls Now Go to Arizona
Feb 20, 2014 -- All telephone inquiries relating to delivery of The Standard-Times are now being handled by a call center in Phoenix, Ariz. operated by TurnKey Solutions.
For the last six years, all circulation calls had been processed by SITEL from Manila, Philippines.
The phone number for Standard-Times circulation requests and complaints will not change.
"We want to provide the best customer service we can at all times," Bob Unger, editor and associate publisher of The Standard-Times, said of the change.
"I am truly excited about these changes, and feel it will raise the level of customer service and overall experience we provide to our readers," said Rob Sypek, circulation director of The Standard-Times and Cape Cod Times.
"TKS is a very professional and well-run organization, and currently handles both inbound and outbound calls for many newspapers of all sizes throughout the U.S., including many GateHouse publications," Sypek said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
Published: Tuesday, February 25, 2014