News : Star2Star Announces Newly Enhanced StarContact System for Salesforce
Sarasota, FL, USA, Oct 27, 2017 -- Star2Star Communications, provider of a Complete Cloud Communications Solution with options ranging from Hosted to Hybrid, announced enhanced integration features to their enterprise-level communications system, StarContact™.
StarContactStarContact™ is a cloud solution that enables elevated customer communications and support and seamlessly integrates with Salesforce. The call analytics provide key insights that allow businesses to allocate resources properly in order to create collaboration between internal teams and customers. This tool extends the reach and functionality of phone systems while empowering businesses to fully automate their entire customer life cycle.
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StarContact™ integrates with Salesforce by leveraging Star2Star's unique approach to systems integration, which utilizes rapid integration stacks that share data with the Salesforce REST API. StarContact™ is optimized for the user experience and allows complete customization.
"We are proud to deliver another solution that generates a deeper level of success for our enterprise-level customers," said Michelle Accardi, President and Chief Revenue Officer at Star2Star. "StarContact's robust features and Salesforce integration provides businesses with customer-driven intelligence that increases overall satisfaction and productivity."
#contactcenterworld, @star2star, @salesforce
Posted by Veronica Silva Cusi, news correspondent
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About Star2Star Communications:
Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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