News : Star2Star Announces StarCenter Call Center Enhancements
Sarasota, FL, August 18, 2014 -- Star2Star Communications, makers of Cloud Communications Solution, announced the release of StarCenterTM SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new features for their call center solution.
Quality service level agreements are critical to any business. Star2Star now offers call center managers the ability to monitor how well a system is conforming to a series of pre-defined parameters without constantly watching monitors. If an exception outside of desired business rules occurs, the system will trigger a notification email or short message service (SMS) message to select individuals.
"Our clients deserve the best service possible," stated Jackson Haskins, Business Development Manager of SouthTech. "As a customer as well as a reseller, the SMART feature has automated a faster response. In addition to providing SMS and email alerts to our operations managers, the SMART feature allows us to get notifications directly into our ticketing system for accountability."
Posted by Veronica Silva Cusi, news correspondent
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About Star2Star Communications:
Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
Published: Wednesday, August 20, 2014