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News : Star2Star Extends Remote Work Solution To Help Customers Cope With COVID-19

#contactcenterworld, @star2star

Sarasota, FL, USA, March 24, 2020 -- In response to the COVID-19 pandemic, Star2Star, provider of an enterprise cloud communications platform for integration and collaboration, has enhanced and expanded its Remote Work solution set as well as provided cost reductions and incentives for all customers and partners. 

Star2Star’s work at home solution lets customers protect their employees and businesses as well as prevent the spread of the COVID-19 virus. Star2Star’s new and enhanced cloud communication capability allows businesses to leverage multiple communications channels such as desktop softphones, mobile apps for Android and iOS, and business SMS and chat messaging for a dramatically reduced cost.

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Star2Star is aware that this pandemic may financially challenge many businesses. To help, Star2Star has released a new remote working offer that will give new customers a choice of up to ten-thousand dollars towards their new system to cover early termination fees with other providers and up to five months of free service, free business phones, and more. For current customers in the hardest-hit industries, they are also offering payment deferment programs in some cases. Star2Star encourages customers to call their Customer Success team to discuss options for how they can assist in these trying times.

Star2Star’s employees are also assisting current partners and customers in setting up remote workspaces by offering free concierge services to program built-in Find Me/Follow Me call forwarding, voicemail preferences, and additional features.

"We are dedicated to helping our partners, customers, and businesses in need of remote working solutions as they deal with the threat of COVID-19," said Michelle Accardi, President and Chief Revenue Officer of Star2Star. "We understand that this is an uncertain and stressful time for many companies, which is why we have made it a top priority to create offers of assistance that help companies of all types, not just those in Healthcare, Education, and Government. We will be here every step of the way to ensure the continued health and safety of our partners, customers, and communities."

#contactcenterworld, @star2star

Posted by Veronica Silva Cusi, news correspondent
Source: Star2Star


About Star2Star Communications:
Company LogoFounded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
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Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Thursday, March 26, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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