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News : Star2Star Named In Unified-Communications-As-A-Service (UCaaS) Providers Evaluation

#contactcenterworld, @star2star, @forrester

Sarasota, FL, USA, Aug 28, 2019 -- Star2Star Communications, provider of a Full Spectrum Communications Solution, announced that they have been named in The Forrester Wave™: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019. Star2Star was ranked amongst the top nine providers in the market.

Forrester evaluated participating vendors with criteria in three categories: market presence, current offering, and strategy. The report notes that, "while most vendors can deploy subscribers globally, Leaders have full sales, support, and partner ecosystems around the globe and help customers derive the most value from their offerings with full-fledged customer success management (CSM) functions."

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According to the report, "A development and marketing partnership with Citrix provides a unique integrated virtual desktop workspace (StarDaaS™), which overcomes the challenges of delivering voice in those environments. The StarMessenger(R) app integrates a user's DID number with SMS/text messaging. StarCenter(R) 3 is its native contact center, which it aims at cost effective, voice-centric departmental deployments."

"We are elated to be recognized in this prestigious report," said Michelle Accardi, President and Chief Revenue Officer at Star2Star. "It is an honor to be recognized alongside other communications providers, and we believe that our unique solutions and dedication to partner success are key factors for our consideration. We truly believe that a Full Spectrum Communications Solution is the future of the industry and strive every day to deliver better communications solutions and services to our partners and their customers."

#contactcenterworld, @star2star, @forrester

Posted by Veronica Silva Cusi, news correspondent
Source: Star2Star


About Star2Star Communications:
Company LogoFounded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Forrester:
Company LogoForrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Friday, August 30, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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