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News : Star2Star Named to Frost Radar Report by Frost & Sullivan

#contactcenterworld, @star2star, @Frost_Sullivan

Sarasota, FL, USA, Nov 4, 2020 -- Star2Star, a global provider in cloud-native communications, collaboration, and integration solutions for the enterprise, announced that they have been recognized for the second consecutive year as a leader in growth and industry innovation by Frost & Sullivan in the Frost Radar report.

The Frost Radar™: Benchmarking Future Growth Potential report investigates the North American Hosted IP Telephony and UCaaS market to determine industry shifts and strategic growth. Frost & Sullivan evaluates companies based on the following growth and innovation metrics to compile the top 30 leaders:

Innovation Scalability
Research and Development
Product Portfolio
Mega Trends Leverage
Customer Alignment
Growth Pipeline
Vision and Strategy
Sales and Marketing

Star2Star was ranked amongst the top 30 providers chosen from 120 contenders. Key success factors for the top 30 included growth and innovation leadership, notable 2019 accomplishments, projected technology development roadmap success, and effective go-to-market strategies. In Star2Star’s case, their inclusion was also based on their unique Business Voice and Business Voice+ platforms and partner-centric sales model which empowers partner businesses to capitalize on the continuously growing cloud services market.

"It’s an honor to be recognized on the Frost Radar for the second year in a row," said Michelle Accardi, President and Chief Revenue Officer at Star2Star. "We are continuously striving to evolve as a cloud-native communications, collaboration, and integration solutions provider, to better serve the needs of our partners and customers. Recognition of our efforts in this prestigious report validates our efforts; we look forward to delivering even better solutions and services year after year!"

"With the pandemic and the need for physical distancing, businesses see the value of digital technologies, including modern cloud communications and collaboration solutions in a whole new light," said Elka Popova, Vice President of Information and Communications at Frost & Sullivan and author of the Frost Radar report. "Demand for cloud meetings, messaging and UCaaS is at an all-time high, as businesses seek ways to keep remote workers productive and stay engaged with customers despite disruptions. Star2Star's cloud services provide the functionality, reliability and flexibility businesses need to maintain operational continuity. For its consistent innovation and growth, Star2Star has been featured among 30 leading providers in Frost Radar on the North American hosted IP telephony and UCaaS market."

#contactcenterworld, @star2star, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: Star2Star


About Star2Star Communications:
Company LogoFounded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, November 6, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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