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News : Star2Star’s Video Meetings Now Citrix® Ready™

#contactcenterworld, @star2star, @citrix

Sarasota, FL, USA, Nov, 2020 -- Star2Star, a global provider in cloud-native communications, collaboration, and integration solutions for the enterprise, announced that its Video Meetings platform has been verified as Citrix Ready. The Citrix Ready program helps software and hardware vendors of all types develop and integrate their products with Citrix technology for Digital Workspace, Networking, and Analytics. To become a partner and earn the Citrix Ready designation, companies validate their solutions through a robust testing and verification process that ensures compatibility with Citrix solutions. Video Meetings completed the testing and verification process to ensure compatibility with the Citrix Virtual Apps and Desktops™ and Citrix Workspace. The validation provides confidence and trust in the joint solution compatibility.

"The global pandemic has underscored that remote work is here to stay and that employee experience, in turn, matters more than ever ," said John Panagulias, Directory, Developer and Partner Programs, Citrix. "Now that Star2Star’s Video Meetings solution is Citrix Ready, customers have a great option for delivering the highest quality experience for their online meetings."

"We are proud to present our Video Meetings platform as a Citrix Ready solution," added Michelle Accardi, President and Chief Revenue Officer at Star2Star. "We strive to offer the most comprehensive portfolio of innovative cloud-based tools, that will allow our customers to overcome every modern business challenge. Offering Video Meetings through the Citrix Ready Program allows us to deliver additional value to businesses in need of digital transformation solutions."

#contactcenterworld, @star2star, @citrix

Posted by Veronica Silva Cusi, news correspondent
Source: Star2Star


About Star2Star Communications:
Company LogoFounded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
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About Citrix:
Company LogoCitrix Systems provides access infrastructure for the on-demand enterprise. The Citrix family of access products offers both access to centralized applications through the Citrix MetaFrame Access Suite and remote access to individual desktop computers through the products of the Citrix Online Division. Nearly 50 million people in more than 120,000 organizations worldwide rely on the MetaFrame Access Suite to do their jobs, and Citrix Online products are used by another 4,900-plus companies worldwide.
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Today's Tip of the Day - Answering Customers’ Questions

Read today's tip or listen to it on podcast.

Published: Monday, November 23, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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