Greenwood Village, CO, USA and Mumbai, India, May, 2019 - Startek, Inc. (NYSE: SRT) and Aegis, global providers of customer experience management solutions, have been named to the Best of the Global Outsourcing 100(R) (GO100) list produced by the International Association of Outsourcing Professionals(R) (IAOP(R)).
This year's list featured companies that have been at the top of the GO100 for a decade, including the world’s best outsourcing service providers and advisors from across all industries, areas of specialization and sizes. Startek and Aegis were recognized by IAOP for their performance across several categories, including Best of Leaders, Top Customer References, Top Innovation and CSR.
"This is an outstanding accomplishment for Startek and Aegis to be recognized by IAOP for our exceptional customer experience platform and digital transformation efforts," said Joe Duryea, global chief revenue officer of Startek and Aegis. "Our consistency in being named to this list, along with our recognition for outstanding performance in several other categories, further validates our position as a global leader in the BPO industry. I’d like to thank IAOP for being a consistently active forum for innovation and industry collaboration."
"The Global Outsourcing 100 showcases the dedication, expertise and sheer hard work of the best of the best in the outsourcing industry, "said IAOP CEO Debi Hamill. "I congratulate Startek and Aegis for being recognized on IAOP’s 2019 Best of The Global Outsourcing 100 as they are, year-after-year, among the highest-rated companies in customer references, company awards and certifications, programs for innovation, corporate social responsibility, size, and growth."
Posted by Veronica Silva Cusi, news correspondent
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Friday, May 3, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
|6.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.