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Denver, CO, USA, and Mumbai, India, Apr 12, 2022 - Startek(R) (NYSE: SRT), a global customer experience (CX) solutions provider, today announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact center agents by canceling background noise, resulting in clear conversations.
Startek leverages human-centric CX design to enable brands to deliver experiences by blending automated and live interactions. While digital solutions provide fast, 24/7 support, customers often prefer voice-based conversations in times of high emotional need. Leveraging noise and echo-canceling technology from Krisp will enable Startek to create stronger connections and further enhance the experience delivered to customers across the globe.
"At Startek we blend AI with live interactions to create the best possible experience for agents and customers alike," said Abhinandan Jain, Chief Digital Officer at Startek. "Our partnership with Krisp further enhances our ability to listen and respond with empathy to the customer, even when the customer is in a busy environment. By leveraging digital tools to support voice-based interactions, Startek delivers a superior voice-based experience to our client's customers."
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Startek will also leverage Krisp's technology to improve the experience for its 45,000 staff across the globe. With 55% of Startek agents working remotely, this technology will empower agents to thrive while working at home.
"Krisp's AI-powered technology was specifically designed to enhance both the customer and agent experience," said Davit Baghdasaryan, CEO at Krisp. "As the only bi-directional noise cancellation solution in the market today, Krisp expertly removes background noise and maintains crystal clear voice quality for both ends of the line. This results in happier customers, improved CSAT scores and a significant boost in agent productivity and confidence—whether they're working from home or on-site."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com/
About STARTEK:
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Wednesday, April 13, 2022
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