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Denver, CO, USA and Mumbai, India, June, 2022 -- Startek(R) (NYSE: SRT), a global customer experience (CX) solutions provider, announced that it has partnered with Genesys(R), a provider in cloud customer experience orchestration, to further enhance its delivery of omnichannel solutions. As part of this partnership, Startek will combine human-centered AI and its 43,000 agents across the globe with Genesys technology to enable businesses to orchestrate flexible and scalable customer experiences.
Startek leverages human-centric CX design to enable brands to deliver experiences by blending automated and live interactions. Combining the Genesys technology with the insights it derives from the customer interactions it delivers annually, will enable Startek to expand its unified communications and collaboration solutions, deliver faster and more personalized experiences for customers and engage agents through more intuitive experiences.
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"By combining the power of people, technology and data insights, Startek builds empathy into every customer interaction," said Abhinandan Jain, Chief Digital Officer at Startek. "Genesys aims to make effortless experiences possible through their technology, and our shared focus on empathy as the differentiator in world-class CX makes our partnership a natural fit."
"Businesses today are under increasing pressure to strengthen their relationships with customers and employees alike," said Ken Archer SVP, WW Emerging Partners and Markets at Genesys. "We are pleased to collaborate with Startek to help businesses transform for the digital age, so they can orchestrate people-centric experiences through our market leading cloud solutions that can support the needs of organizations of any size, scale or complexity."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About STARTEK:
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, June 13, 2022
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