Grand Junction, CO, USA, July 31, 2018 -- StarTek's Grand Junction office is looking to add about 200 jobs in the coming months thanks to a new partnership with a pharmaceutical management services company.
The local branch of the outsourcing company that provides a call service center for clients announced its new contract with Prime Therapeutics.
StarTek, which already employs nearly 700 people locally, recently hired 25 new employees and transitioned 30 others to the contract. The hope is to have 225 to 250 working on the Prime Therapeutics account.
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The employees will take service calls from pharmacists, physicians and patients to verify coverage to help patients receive their medication. StarTek is looking for bilingual employees, since 10 to 15 percent of new employees will need to be fluent in English and Spanish.
"This is high-touch, white-glove customer service," StarTek Director of Account Management Mike Barber said.
"They have a passion for their brand and that resonated with us," Bunch said of the Grand Junction StarTek.
The Grand Junction Area Chamber of Commerce and Mesa County Workforce Center have worked with StarTek to find job applicants for the open positions.
Chamber Business Retention/Expansion Specialist C.J. Rhyne said it is good to see the expansion of a business that has been in Grand Junction for 19 years.
"This is a big win for us," Rhyne said. "To gain these jobs in the community is a huge deal. They do a good job of training."
The next hiring window will be late August to late October. Those interested can contact StarTek directly.
Posted by Veronica Silva Cusi, news correspondent
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Wednesday, August 1, 2018
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