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News : Startek Secures Position in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix® Assess

#contactcenterworld, @everestgroup

Mumbai, India, Oct. 17, 2023 - Startek(R) (NYSE: SRT), a global customer experience (CX) solutions provider, announced it has been recognized as a Major Contender by global analyst firm Everest Group in the Customer Experience Management (CXM) in the Asia Pacific (APAC) – PEAK Matrix(R) Assessment 2023. This achievement underscores the company's steadfast dedication to delivering customer experiences and solidifies its role as a trusted partner in the CX industry.

"It's a great honor to be recognized by Everest Group in the CXM Services PEAK Matrix. Our position showcases our team's proven and ability to deliver innovative, digital-first CX solutions in a highly competitive market," said Bharat Rao, Global CEO, Startek. "Our commitment to delivering exceptional customer experience, coupled with our strategic focus on combining people, technology and data to deliver results, has positioned us as a frontrunner in the CX landscape."

Everest Group's CXM Services PEAK Matrix(R) Assessment for 2023 - APAC Region evaluates 54 CXM service providers worldwide and assesses their market success, vision and capabilities. The report recognizes Startek commitment to addressing evolving enterprise priorities by engaging in technology partnerships and developing proprietary technology tools. 

"Startek occupies an extensive network of agents across the APAC region providing strong language capabilities in several native languages such as Japanese, Sinhalese, Chinese and Hindi to tap into the fast-growing CXM opportunity in the region," said Sharang Sharma, Vice President, Everest Group. "Startek has successfully implemented outcome-based pricing models for clients that are seeking strategic partnerships. This combined with its ongoing investments to expand its cloud and employee management capabilities, has helped to position it as a Major Contender in Everest Group's Customer Experience Management (CXM) APAC – PEAK Matrix(R) Assessment 2023."

#contactcenterworld, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About STARTEK:
Company LogoStartek is a global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experience for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.
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About Everest Group:
Company LogoEverest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Thursday, October 19, 2023

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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