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News : StarTek to Acquire ACCENT Marketing Services
Greenwood Village, CO, USA, May 11, 2015 -- StarTek, Inc., a provider of business process outsourcing services, has entered into a definitive agreement with MDC Partners to acquire Accent Marketing Services, L.L.C. ("ACCENT").
ACCENT is a business process outsourcing company providing contact center services and customer engagement solutions in the U.S. and Jamaica.
"The purchase of ACCENT builds upon our strategic plan to diversify our client base and enhance our customer engagement solutions," said Chad Carlson, President and CEO of STARTEK. "In addition to a strong list of marquee clients, this transaction provides us with talented personnel that can bring value to a client’s customer lifecycle via omni-channel offerings. ACCENT’s Customer Engagement Agency model complements and further enhances the analytic capabilities we gained through our acquisition of Ideal Dialogue in 2013.
Posted by Veronica Silva Cusi, news correspondent
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StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Tuesday, May 12, 2015