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News : StarTek to Open Call Center in Hamilton, OH
Middleton, OH, USA, March 9, 2015 -- A Colorado-based call center company scouting southwest Ohio for its next location seriously considered Middletown and viewed locations in the Dayton area before settling on Hamilton, according to economic development directors involved in negotiations.
The city of Hamilton announced that StarTek Inc. plans to open a call center later this year after renovations in the former Elder-Beerman building at 150 High St. StarTek is expected to create approximately 680 new jobs in downtown Hamilton.
StarTek was attracted to Middletown because of its central location between Cincinnati and Dayton, and the opportunity for hiring and training partnerships with local educational institutions such as Butler Technology and Career Development Schools, Miami University Regionals, Cincinnati State Technical and Community College, and Sinclair Community College, he said.
"That’s what kept them coming back and continuing to pursue southwest Ohio," he said.
But a fast turnaround was also important to the multinational business services company, and while StarTek continued to work with Middletown to hammer out a deal, the company returned after the holidays to JobsOhio to find a back-up site, he said.
That’s how Hamilton entered the picture.
"We didn’t get it, but it was a win for region. Those workers are not just going to come from Hamilton," Eisenbraun explained. "The whole situation confirmed there’s a lot of opportunity for contact center work, and it’s something we want to focus on."
Middletown will help communicate any job fairs or hiring information to job seekers, said Denise Hamet, the city’s economic development director.
"We did engage a number of workforce development officials from a very broad region to really come together," Hamet said. "These jobs will be available to Middletown residents."
Posted by Veronica Silva Cusi, news correspondent
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StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Tuesday, March 10, 2015