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News : Startel and Parlance Partner to Provide Contact Center Services
Irvine, CA and Woburn, MA, Jan 25, 2016 -- Startel Corporation, a provider of unified communications for healthcare systems, announced a partnership with Parlance Corporation, a provider of natural language call routing solutions for healthcare facilities.
As part of the new partnership, Startel and Parlance have integrated Parlance Operator Assistant™ with Startel’s Contact Management Center. Together, Startel and Parlance can now deliver call automation, unified communications, business process automation, and performance management solutions to the healthcare marketplace. The partnership will offer healthcare organizations a portfolio of communications tools to improve the caller experience for public callers and patients, streamline internal communications for medical staff, employees, and hospitalists, and create operational efficiencies that help reduce costs.
The companies will also leverage their customer service and support philosophy to ensure ongoing performance and reliability for joint solutions.
"The partnership with Parlance allows us to bring call handling capabilities to the contact center that guarantee results," said Bill Lane, president and CEO of Startel. "Combined with their reputation for excellent customer service, Parlance is an important piece of the puzzle that will allow us to together set a new benchmark for contact center performance and reliability."
"We’re enthusiastic about working with a partner that has such a great track record of improving healthcare communications and patient satisfaction while reducing costs," said Joseph Maxwell, president and CEO of Parlance Corporation. "We look forward to working with Startel to help healthcare contact centers expand their value while providing a great caller experience that positively reflects the healthcare provider’s brand."
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About Startel Corp.:
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Parlance Corporation helps businesses please their callers and improve operator productivity.
Published: Tuesday, January 26, 2016