News : Startel and Professional Teledata Announce Merger
Irvine, CA and Manchester, NH September 3, 2015 -- Startel Corporation, a provider of unified business communications for contact centers and telephone answering services (TAS), announced its merger with Professional Teledata, a provider in order entry, billing management and hosted and premise-based solutions for call centers. Effective September 2, 2015, Professional Teledata is now a wholly owned independent subsidiary of Startel.
The companies have a relationship that dates back more than 30 years, serving the TAS industry and many of its joint customers. With this merger, the combined organization expands its product offerings to broader markets while enhancing overall technical expertise, increasing customer service availability and adding depth to the leadership team. This merger is a win-win for both organizations, as well as its combined customer base and the entire TAS industry.
"We are very excited about Startel and Professional Teledata coming together," said Bill Lane, president and CEO of Startel. "We look forward to joining teams, and leveraging the resources, capabilities and technical expertise of the combined companies to provide a higher level of customer support and greater breadth of product offerings to the marketplace."
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"Given our long relationship and shared vision of providing telephone answering services and contact centers with solutions to improve efficiency and increase revenue, combining companies seemed like a natural fit," said Pat Kalik, president of Professional Teledata. "We are thrilled with the merger; it is a positive development for both organizations, customer bases and employees."
The companies’ offices will remain open in Irvine, California and Manchester, New Hampshire. Three principals of Professional Teledata, including Jim Graham, Alan Hartmann and Pat Kalik, will join the senior management team of Startel to lead the combined company.
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About Startel Corp.:
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Published: Friday, September 4, 2015